Customer satisfaction is the foundation of our long-term relationships: our clients are not tied to any minimum contract period. We are not perfect, but our cancellation rate due to dissatisfaction is around 0%.

Customer satisfaction is the foundation of our long-term relationships – which is why we do not require any minimum contract period, neither for the first three months nor thereafter. Our services may be terminated at any time, subject to the same notice period for both parties.

Simplified 1-minute calculation:

[Monthly Fee Calculator]

Fixed-fee monthly IT support services

We provide services to organizations – legal entities – therefore all prices are net and subject to an additional 27% VAT.
  • “IT in the Background” package: HUF 28,000/month. Ideal if you do not encounter many IT issues and rarely require urgent assistance. A framework agreement is sufficient to meet GDPR and other legal compliance requirements. We provide support based on your needs and our available capacity. The fee includes: a dedicated email address and dedicated area in our ticketing system, a dedicated helpdesk phone number, and a monthly work report. Not included: a guaranteed SLA.
  • “Continuous Monitoring” package: user computer: HUF 4,900/month; server: HUF 15,900/month; router: HUF 6,900/month. Preventive maintenance and automated remote monitoring – with a guaranteed response time (SLA). Work is billed on a time basis. This approach provides reliable and fast troubleshooting while allowing you to keep costs under control.
  • “Fixed Monthly Troubleshooting” package: troubleshooting is provided for a fixed monthly fee, making your IT support costs predictable.
    • User computer: HUF 10,900/month
    • Server: HUF 35,900/month
    • Virtual server: HUF 28,900/month
    • Network devices:
      • MikroTik: HUF 11,900/month
      • Forti, Cisco, pfSense: HUF 22,900/month
      • Other devices: please contact us for pricing.

Time-based rates

  • User computers: HUF 4,600/15 minutes (HUF 18,400/hour).
    Urgency surcharge:

    • Within 4 hours: +25%
    • Within 0–35 minutes: +50%.
  • Servers, networks and cloud services: HUF 7,600/15 minutes (HUF 30,400/hour).
    Urgency surcharge:

    • Within 4 hours: +25%
    • Within 0–35 minutes: +50%.
  • On-site visits: only travel time is charged (within Budapest, generally a fixed 30 minutes each way); there is no mileage-based fee.

The service is available on business days between 7:00 a.m. and 6:00 p.m., within a selected 8.5-hour service window. One-time onboarding fee (assessment and documentation): equivalent to one monthly flat fee. This fee can be significantly reduced if you already have NIS2, DORA or ISO 20000 compliance documentation, as the existing documentation answers many of our questions and substantially reduces the work required during onboarding.

Non-stop IT: 24/7 on-call service

DOCCA provides 24/7 availability to clients who require this service and enter into a specific contractual agreement with us. Our fees consist of two components: standby availability and work performed. These fees are agreed individually based on:

  • the number and level of specialist skills required during the on-call period (ranging from L1 desktop support to L3 server and network expertise);
  • and the expected workload.

Consulting, system design, audits, project management, AI and other training

  • 10+ hours per month or full-day assignments (8–10 hours): HUF 8,450/15 minutes (HUF 33,800/hour)
  • 4.25–10 hours per month: HUF 10,050/15 minutes (HUF 40,200/hour)
  • 0.25–4 hours per month: HUF 11,050/15 minutes (HUF 44,200/hour)

Areas of expertise

Our project and service experience since January 2000 includes:

  • Comprehensive management and support of desktop computers, laptops, smartphones and tablets.
  • Virtualization: Hyper-V, VMware, XEN, KVM and Proxmox. Backup solutions: Veeam, Symantec, Bacula, etc.
  • Antivirus protection and spam filtering.
  • Administration and support of M365, Google Workspace, MS Exchange and open-source email systems.
  • Secure operation of servers hosting public websites.
  • Cloud operations and migration: Google Cloud, AWS, Azure, Rackspace and Hetzner.
  • Design of high-availability (HA) systems using VMware, Veeam and open-source solutions.
  • Infrastructure for enterprise resource planning (ERP) systems: Navision, SAP, sERPa, etc.
  • Ticketing and collaboration systems: JIRA, OTRS, Redmine, ownCloud, Nextcloud and Zimbra.

On-site visit costs

The on-site visit fee is calculated based on the working time required for the round trip. No mileage fee is charged.

  • Budapest: based on our statistics, a fixed 2 × 30 minutes is charged.
  • Outside Budapest: travel time is based on the journey time calculated by Google Maps for the relevant time of day.