We offer IT operation and system administration services
to small, mediumsized and large businesses and organisations.
Depending on your specific needs, we will provide you with a full range
of services; or, upon request, we will gladly cooperate with local IT,
only managing individual areas.
We would be delighted to have You as a client.
The DOCCA Team
Programmer Mathematician,
System Engineer
Linux Foundation Certified System
Administrator
Linux Foundation Certified Engineer
Area of Expertise:
Linux servers
You want to know our prices? With our automatic price calculator, you will get to know in one minute how much it would cost your business to have the management of your IT system done by DOCCA.
…we have worked or provided services to many companies, smaller and larger alike. Just to give you some of the bigger names:
Founded in: 2000.
Office Address:
Professional Indemnity Insurance: HUF 100 million Insurance Service Provider: Colonnade. Number of Indemnity Cases: 0.
Staff Members: 50+ fő.
Activities:
Contact languages: Hungarian, English and Russian.
Service availability: 0-24. Office IT Support Time Window: 8.5 hours as agreed upon in the contract on working days, between 7:00 a.m. and 6:00 p.m.
Geographical Service Coverage: Anywhere within Hungary, plus in Vienna, Transcarpathia (Ukraine) and Subotica (Serbia)
Feedback on our system administration services: “We have been co-operating for ten years. We could always count on employees of DOCCA in unexpected situations that required immediate action. They spare no effort in tackling every problem. They will proactively contact the suppliers and service providers the cooperation of whom is essential to solve the problems. Based on my experiences so far, I can’t speak highly enough of the professional quality of the services provided by DOCCA, and the preparedness and customer-centred approach of their employees. I trust I can report similar experiences after another decade!”
Dr László Csillag
Managing Director, ECOSTAR Könyvvizsgáló és Adószakértő Kft.
Feedback on our system administration services: “I can only say good things about DOCCA. We have an excellent cooperation going on. They always have a colleague ready when we request assistance, either via email or phone. The Customer Service guys on the phone are decent and patient. They will explain an issue or the solution multiple times if needed. I have learnt a lot from them!”
Katalin Dukavits
Notos Kft. (Lacoste)
Feedback on our system administration services: “Reliable data management, deadlines met precisely, accurate professional work, clear communication. And also great value for our money. The remote assistance their helpdesk provides is always crystal clear. Data protection and data security, which is perhaps the most important requirement towards an IT service provider.”
László Lőrinc
Managing Director, Papírbázis Kft.
Professional Indemnity Insurance: HUF 100 million We have never had an insurance claim.
Reference works: we have both Hungarian and international companies as clients. We operate over 800 servers and pieces of network equipment, thousands of user computers; we provide system management, server operation and maintenance services for over 170 companies and organisations. Upon request, we will gladly provide a detailed list of our clients (only those that have consented to this, of course), and arrange a meeting with the company of your choice. Or, if you find a company on the list you have contact with, you can also ask them about us.
Reports on our work: we provide full transparency regarding the amount of work. We offer automatic reporting capabilities regarding both the open and completed tasks on a monthly, weekly – or even a daily basis. Itemised reports allow you to review the contract at any time, reduce the charges or even reject the invoice, should you see an item that you deem is not in line with the agreement. We will always be open in this regard, because we can also make mistakes – this is why we ensure transparency.
Transparent procurement: you can arrange your ITrelated procurement through us: we work with wholesale sources (HRP, CHS, Ingram Micro) with fixed, preagreed margins. Our colleagues are not allowed to keep any promotional gifts linked to you, so that you know for certain that we are looking for the best price for you. Promotional gifts that are not linked to a specific client are drawn in a raffle among our staff, making it absolutely sure no selfinterest bias is involved in the purchases.
We offer two approaches: you can get your IT system administration service needs covered on a casebycase basis or for a monthly flat rate.
Our company, DOCCA OutSource IT Kft. – or simply DOIT – was established in January 2000. Today, our staff has more than 70 members, but at the start in January 2000, there were only two of us doing system administrator tasks. These included, for example, the operation of Linux and Windows servers, as well as network installation.
Our clients recommending us to others, so our team began to grow. New colleagues have introduced us to a lot of new things – and our new clients have brought us a lot of intriguing challenges. Our experts have regularly worked on projects for multinational companies in Hungary, mainly with central IT in Great Britain, the Netherlands, the US and Switzerland.
By this time we have established specialised (Windows, Mac, Linux etc.) teams within the company, and set up a remote server monitoring system with early warning capabilities for most problems. Still in 2006, the helpdesk for international system administration was introduced, where our colleagues offer solve most problems within minutes via remote access.
2008. óta csapatunk munkájának minőségét külső auditok mérik: PSZÁF (most már: MNB), SOX, ISO900x, PCI-DSS, melyek között vannak évenként ismétlődőek és esetiek egyaránt.
Since 2008, the quality of our work has been assessed by independent audits carried out by the Hungarian Financial Supervisory Authority (today, MNB, the central bank of Hungary), SOX, ISO900x, PCI-DSS, which include both annually recurring and case-by-case audits.
Nagy szerkezeti változások nem történtek, csupán folyamatos, szolíd növekedés volt jellemző erre az időszakra. Hazai cégek mellett igen változatos tulajdonú cégeknek dolgozunk, a teljesség igénye nélkül: német, svájci, finn, olasz, holland, amerikai, angol, lengyel, román, japán, francia partnereink vannak.
This period brought no major structural changes, only steady, gentle growth. Besides Hungarian businesses, our clientele also included companies with a wide variety of international companies – among others, American, British, Dutch, Finnish, French, German, Italian, Japanese, Polish, Romanian and Swiss partners.
We moved to Infopark alongside many other IT companies, such as IBM, Magyar Telekom, Lufthansa Systems and many others. This is only our head office, as in fact, our employees are working all around the country, from Biatorbágy to Ceglédbercel, and even abroad at places like Újvidék (Novi Sad) in Serbia and Beregszász (Berehovo) in Ukraine. We also operate servers in London, the United Stated and Germany.
We won and completed our first job in Malta: The task of our Certified Ethical Hacker was to conduct a penetration test. The goal here was to find potential paths of data theft from the employee computers and company servers of the company, and identify vulnerabilities. Such a task was obviously beyond the time and expertise of the company system administrators.
We were constantly expanding our team and building partnerships with other system operation service providers looking for cooperation to serve our clients’ needs in a more efficient, costeffective and crossfunctional way.
We formed a procurement syndicate with three competing IT system operators, in order to offer lower prices to our clients.
We focussed on VMware and Microsoft Azure solutions. This year many of our clients were moving to the cloud, primarily using Office 365; we also started to migrate our nonmail server services. Our own internal systems were also undergoing change: from January, our commercial and financial processes were covered by Odoo ERP, including e-invoicing from February; we planned to migrate our accounting to this system shortly.
A DOCCA-n belül létrejött egy erős Google Workspace (korábbi nevén: Google Suite) irányzat is, és pár szakemberünk rutinosan viszi a Google Cloud Platfom (GCP) szerver migrációkat is.
Within DOCCA, a strong Google Workspace (formerly Google Suite) direction was also established; several of our experts gained considerable experience in managing Google Cloud Platform (GCP) server migrations.
Our company became a Google Cloud Partner, only the third such partner in Hungary.
This year was all about information security. It was the topic of this year’s first Managers’ Breakfast (workshopstyle meetings between our clients and invited experts on the topic), and antiransomware measures as well as the “aftershocks” of the GDPR seemed to be the dominating areas of the near future. In addition, we would provide our clients with direct access to one of the three major IT distributors in Hungary, further reducing our clients’ procurement costs.
We obtained the ISO27001 certification. The goal was to prevent any data leakage, unauthorised modification or loss of the sensitive content of the information that we handle. This internationally recognised certification gave us the confidence to claim that maintaining data security is a top priority for us, and we strive to keep uptodate about and protected against current threats by keeping up with technological developments and changes in IT.
The pandemic was widely expected to cause a downturn, but in fact, the opposite happened: the main challenge for 2021 was to meet growing demand.
The majority of our clients were already using the server functions via the cloud, with only a few still employing their own infrastructure. Each situation requires individual consideration, and ultimately it is the business needs of our clients that affect the decisions. As a service provider, we were ready to set up and operate both cloud and onpremise, as well as hybrid solutions.
In other news: Having become an Ltd. late 2021, this was our first full year in this corporate form. Although in principle this was only a change of corporate form, it also brought about a structural evolution: management took on a more concrete form, with more clearly defined areas of responsibility. I intend to write a blogpost about the topic, this was all I could quickly put here.
On the one hand, we were undergoing our ISO 27001 certification renewal audit, which involved some benevolent doubt in our previous security decisions; on the other hand, we reconsidered our choices of tools, methods and processes in many areas for 2023.
The advent of ChatGPT added an extra layer of challenge, although information security had already made AI essential for system administration services, to carry out event log analysis, then identify security threats from unusual activities in the logs, and then carry out multilog aggregation, to recognize that simultaneous events on different devices are suspicious – something human senses would never pick up. However, ChatGPT represents a step up: it shows a level of sophistication in human communication that requires exploring new possibilities – not forgetting that it will come up with completely bonkers answers every now and then. We need to regularly review our capabilities if we want to provide our clients with quality and costeffective services.
But even amidst growing as a company, we have always striven to retain the personal touch – and client feedback seems to suggest we have succeeded. Our solution is to find decent, wellcommunicating people to join our team, and to provide each client with a designated contact colleague who is up to date regarding the specific problems of their client, provides constant attention, has local knowledge and can guarantee quick help.
Regards,
Ákos Török and the DOCCA Team
Our company and team owes a debt of gratitude to several opensource communities, reaping the fruits of their hard work. We are thankful to the following for our main tools:
We employ two main work methods: DevOps and ITIL. DevOps is a less frequent need and only involves our development company clients. In all other cases, our service is based on the ITIL methodology (https://en.wikipedia.org/wiki/ITIL). We apply the most appropriate elements of the last two versions of ITIL based on the client’s specific needs. These main features are constant in all cases:
For each of our clients, whether a microenterprise with 2-3 staff members or a corporation with a 90billion turnover, we will put together a team of experts within DOIT tailored to their specific needs, with whom they will be in daily contact. The team is composed of members with the right experience for your IT tools. At the time of writing, July 2015, we have a team of about 35 people, and for each new client we are setting up a team of 4-12.
(ITIL-es name: IT operations manager) We provide You with a senior administrator or system engineer who will serve as your permanent point of contact for anything other than daytoday administration. These colleagues have a personal, human interest in your longterm satisfaction – a selection criterion for this role – and a hard financial interest in the quality of the service.
(ITIL: service desk/1st line/Tier1/Level1 support.) They are the frontline of administration service at DOIT responsible for answering calls and resolving problems as quickly as possible, as well as passing on to the second line tasks that require server or other specialised actions or onsite work. They also deal with third parties – for example when the client needs administration for an internet service or needs to contact the developers or SAP, Navision etc. implementers for a software upgrade.
(ITIL: 2nd line/Tier2/Level2) These are specialised groups, e.g. Microsoft server experts, network expert team, IT security team, etc. 22 members of these teams are already delegated to your service in the areas it involves – if you have a Microsoft server, for example, two members of the Microsoft Server Team are always up to date with your infrastructure, ready to tackle any arising problem.
(ITIL: 3rd line/Tier3/Level3) Highly specific problems require highly specialised expertise. In some areas we have inhouse experts with outstanding knowledge and a reputation in the industry (Linux and Windows servers); in other areas, concerning deeper issues, we ask the vendors for solutions (with certain routers for example) or employ thirdparty specialists (for example, with Oracle databaserelated issues).
It is very important for the adequacy of our service that our administrators have a ready view of your system in case of any questions or problems. For this, DOCCA creates an inventory when commencing service for a new client. This includes
We aim to always keep this inventory uptodate, which will be done automatically by monitoring physical assets, as a monitoring system will update the description of the assets, automatically updating the inventory with any changes, like the memory expansion of a computer or the installation of new software.
We connect our services to the assets in this inventory, so that both you and we know precisely what agreements apply to each asset, allowing us to provide you with services as per the specific agreement; and the solid knowledge base will allow us to make quick decisions together, should a need for extra services arise.
In addition to the appropriate competence (i.e. professionals) and a proper basic inventory, the guaranteed operation of the system administration service also requires the further expansion, organisation, accuracy and findability of information that supports the operation. DOCCA is therefore also responsible for building and continuously expanding the knowledge base: this starts as soon as we take over the system administration, and continues as we are providing the service. This means that anyone with the right competences in the relevant professional field can carry out the tasks efficiently and quickly.
DOIT.HU makes its tasks traceable for its clients and team members. The – integrated – implementation of email, ticketing, document management (scanned worksheets, contracts etc.) and workflow management in one single system ensures that DOCCA works transparently and efficiently. For each task, it is clear at any moment who is responsible for what, what tasks we have undertaken with what deadlines, and we can provide automated periodic reports on completed and ongoing tasks. The employment of this system innately means that the lines of responsibility between our employees are clear, so that tasks are completed on time and in the expected quality – and in the rare cases they are not, it is clear and unambiguous with whom responsibility lies. DOIT.HU is a role- and competencebased cooperation of independent professionals. In this system, the tasks are set by the agreements, and the evaluation is provided by the clients and the service metrics.
If you have any questions about our services, please contact us at: rendszergazda-szolgaltatas2@docca.hu
The reporting of infringing content on the websites we serve can be done via the following link:
https://nmhh.hu/internethotline/
